FAQs
- What payment methods do you accept?
- We accept major credit and debit cards, PayPal, and PayPal Express options.
- Is it safe to use my credit card on your website?
- Yes, our website uses SSL encryption to protect your payment information.
- Can I change my payment method after placing an order?
- No, once an order is placed, the payment method cannot be changed.
- What is your return policy?
- We offer a 30-day return policy. Items must be unused and in their original packaging.
- How do I initiate a return?
- Contact our customer service team to initiate a return and receive a return authorization.
- Are there any items that cannot be returned?
- Yes, certain items such as perishable goods and personal care items cannot be returned.
- What is your refund policy?
- Refunds are processed within 5-7 business days after we receive and inspect the returned item.
- How will I be refunded?
- Refunds will be issued to the original payment method used during the purchase.
- Can I get a refund if I receive a damaged item?
- Yes, if you receive a damaged item, contact our customer service team for assistance.
- What are your shipping options and costs?
- We offer standard shipping only, which costs $9.99.
- How long does it take to receive my order?
- Standard shipping typically takes 4-10 days post order processing. Order processing takes 1-3 business days.
- How can I track my order?
- You can track your order using the tracking number provided in your shipping confirmation email on our tracking page.
- What should I do if my order tracking shows no updates?
- If there are no updates after a reasonable time, please contact our customer service team for assistance.
- Can I cancel my order after it has been placed?
- Orders can be canceled within 24 hours of placing them. After that, they cannot be canceled as they will be in processing.
- How can I contact customer service?
- You can contact our customer service team via email at support@moresom.com or by phone at +91 9910334204.