Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@moresom.com. Return address will be provided once the purchase and issue due to which the return is intended is recognized.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@moresom.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Customer won't have to bear the shipping cost or any restocking fees if a defective product was received for any returns. A 50% restocking fee may be applied on returns which are accepted due to customer mind change.
Exceptions / non-returnable items
Certain types of items cannot be returned, like under garments or custom made garments (such as special orders or personalized items). Electronic gadgets once sold are non -returnable unless they were damaged in transit or a defective product was shipped. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@moresom.com.
We comply with all relevant laws regarding returns and refunds.
We reserve the right to change, modify, edit or update our returns and refunds policy anytime in order to comply with applicable legal requirements.
Trade name: MoreSom
Phone number: +91 9910334204
Email: support@moresom.com
Address: MoreSom, C-62, Duggal Colony, Khanpur, New Delhi, Delhi - 110062, India
Contact Form: Get in Touch
Customer Service: Monday to Sunday from 9am to 6pm